Built By Agents
for Agents.

TrustChat was born from a simple realization.

The tools we used every day as customer service professionals weren’t
built for the way we actually work.

So we built the platform we always wished we had.

Our story

Over a decade of experience. Thousands of conversations. Tons of happy customers.

2016

Where it started

We began in the outsourcing customer service world, supporting global brands and high-growth startups.

2022

Tried everything

We mastered every major customer service platform out there. We saw what worked and what didn’t.
2023

An idea takes shape

We mapped out the perfect solution: powerful, simple. flexible, and built for agents and their managers.

2026

TrustChat goes beta

Built from the ground up to combine the best of every tool we’ve used, without the clutter.

Customer Service Software for Winning Support Teams

Built for support teams

Years of customer service experience built into every feature.

Affordable by design

Powerful support software without enterprise-level pricing.

Driven by experience

Built from real customer support workflows and challenges.

Customer success first

Everything we build helps teams deliver better support.

The people behind TrustChat

A team or customer service experts, builders, and problem solvers

Joel Wolfe

President & Founder

Joel Wolfe

President & Founder

Joel Wolfe

President & Founder

Joel Wolfe

President & Founder

Joel Wolfe

President & Founder

Joel Wolfe

President & Founder

Perfect the customer experience

“TrustChat gives our team the flexibility to create support workflows that actually fit the way we operate instead of forcing us into rigid systems. As we’ve grown, the platform has scaled effortlessly with us while still feeling intuitive, modern, and easy for both our agents and customers.”

Angelina Powell

VP of Customer Experience