Deliver exceptional support across every channel with tools that keep your team organized, responsive, and focused, without the clutter or complexity of traditional helpdesk software.
Trusted by 125+ companies
Give your team the tools to support customers with confidence. TrustChat blends automation with personal care, helping you handle more conversations without losing the human touch.
No need to dig through menus to understand what’s happening. Gain instant visibility into the health of your support operations with the Dashboard. See online agents, open chats, pending tickets, satisfaction trends, and conversation volume at a glance
Great support starts before a customer even asks for help. User Traffic shows who’s browsing, which pages they’re viewing, and where they may be struggling. Proactively start conversations, offer timely guidance, and resolve issues before they escalate.
Quickly set up and customize the TrustChat widget for your brand. Respond instantly with shortcuts, transfer chats smoothly, and access past conversations for context‑rich support.
Tickets make it easy to follow up, stay organized, and keep conversations moving even outside business hours. A simple, structured way to manage longer‑form support without the complexity of a full helpdesk.
Email, tickets, and social come together in a single, unified workspace. Automations streamline repetitive tasks, while routing rules ensure conversations reach the right people.
Reduce repetitive questions with clean, searchable articles that give customers instant answers. A well‑organized knowledge base frees your team to focus on complex issues while customers get clarity on their own.
Keep your support organization structured and scalable. Manage customers, agents, and teams in one place, assign roles and permissions, and use Groups to support multiple brands or websites from a single workspace.
Track response times, resolution rates, agent performance, and customer satisfaction. Spot trends, identify bottlenecks, and make informed decisions that elevate your support experience.
Stay responsive with real‑time alerts for new chats, tickets, replies, and mentions. Notifications ensure fast follow‑ups and consistent customer experiences across your entire support team.
Link your existing platforms to streamline workflows and reduce manual work. Integrations keep your support ecosystem connected, efficient, and easy to manage.
“TrustChat gives our team the flexibility to create support workflows that actually fit the way we operate instead of forcing us into rigid systems. As we’ve grown, the platform has scaled effortlessly with us while still feeling intuitive, modern, and easy for both our agents and customers.”
Angelina Powell
VP of Customer Experience
TrustChat supports live chat, email, and tickets, all unified in one workspace for smooth support management.
Yes. You can fully customize colors, text, placement, and behavior to match your brand identity.
It provides real-time desktop alerts and email notifications for chats, tickets, replies, mentions, and assignments.
Yes, you can connect multiple email addresses and manage multiple shared inboxes easily.
Yes. You can manage multiple websites or brands using groups inside a single workspace.
Yes. Routing rules and team assignments automatically send conversations to the right experts.
Yes. You can create and publish articles, FAQs, and guides for instant customer self-service.
Yes. Agents can collaborate using internal notes, mentions, assignments, and chat transfers.
Customer support teams around the world rely on TrustChat to deliver lightning-fast, 24/7 help with a personal touch.
