Engage prospects instantly, qualify leads faster, and keep your sales pipeline moving with tools built for service‑based businesses and high‑intent inquiries.
Trusted by 125+ companies
Give your team the tools to support customers with confidence. TrustChat blends automation with personal care, helping you handle more conversations without losing the human touch.
Track incoming leads, open conversations, pending follow‑ups, and satisfaction trends in one clean view. A quick snapshot of your sales pipeline that keeps teams aligned and focused.
See who’s browsing your site, which services they’re exploring, and where they may be hesitating. Start timely conversations, answer questions early, and guide prospects toward booking or consultation requests.
Customize the TrustChat widget for your brand and respond instantly when prospects reach out. Use shortcuts for consistent messaging, transfer chats smoothly, and reference past conversations to maintain context throughout the sales cycle.
Sales conversations often continue beyond the first interaction.
Tickets keep follow‑ups organized, track ongoing discussions, and ensure every lead receives timely attention, even outside business hours.
Bring email, tickets, and social media inquiries into a single inbox. Automations handle repetitive tasks, while routing rules direct inquiries to the right sales reps or teams based on expertise or service type.
Manage sales reps, service teams, and departments in one place. Assign roles and permissions, structure teams by expertise, and use Groups to support multiple brands or service lines from a single workspace.
Publish clear, searchable articles that help prospects understand your services. Perfect for pricing explanations, service breakdowns, onboarding steps, and qualification criteria, ensuring consistent communication across the entire sales team.
Track response times, resolution rates, agent performance, and customer satisfaction. Spot trends, identify bottlenecks, and make informed decisions that elevate your support experience.
Real‑time alerts ensure no lead goes unanswered.
Stay on top of new chats, follow‑ups, replies, and mentions, especially during peak inquiry hours.
Link your CRM, scheduling tools, and marketing platforms to streamline workflows.
Integrations keep lead data consistent, reduce manual work, and support a smooth handoff from marketing to sales.
“TrustChat gives our team the flexibility to create support workflows that actually fit the way we operate instead of forcing us into rigid systems. As we’ve grown, the platform has scaled effortlessly with us while still feeling intuitive, modern, and easy for both our agents and customers.”
Angelina Powell
VP of Customer Experience
Yes. Real-time engagement, proactive messages, and traffic monitoring help convert high-intent visitors before they leave your site.
Yes. Routing rules and Teams ensure inquiries reach the appropriate rep or department based on expertise or service type.
Yes. Integrations keep lead data consistent and streamline handoffs between marketing, sales, and service teams.
Yes. Groups allow each service line or brand to have its own settings, teams, and workflows.
Yes. Saved replies help maintain consistent communication across the entire sales team.
Yes. Tickets keep multi-step or long-running conversations organized and easy to track.
Yes. A full knowledge base lets you publish articles explaining services, pricing, processes, and next steps.
Yes. Internal notes, mentions, assignments, and chat transfers make cross-team collaboration seamless.
Customer support teams around the world rely on TrustChat to deliver lightning-fast, 24/7 help with a personal touch.
