Help customers find products, resolve issues, and complete purchases with fast, intuitive support tools designed for online stores of every size.
Trusted by 125+ companies
Give your team the tools to support customers with confidence. TrustChat blends automation with personal care, helping you handle more conversations without losing the human touch.
Stay on top of your store’s support activity without digging through menus. The Dashboard highlights online agents, open chats, pending tickets, satisfaction trends, and conversation volume all in one clean view.
See who’s browsing your store, which products they’re viewing, and where they may be hesitating. Start proactive conversations, guide shoppers toward the right items, and reduce abandoned carts with timely support.
Set up and customize the TrustChat widget to match your storefront. Answer product questions instantly, use shortcuts for quick replies, transfer chats smoothly, and reference past conversations to keep support consistent.
Order issues, returns, and follow‑ups often need more than a single chat. Tickets make it easy to track ongoing conversations, manage after‑hours inquiries, and keep every customer request organized from start to finish.
Email, chat, and tickets come together in a single workspace.
Automations handle repetitive tasks, while routing rules ensure order‑related questions, product inquiries, and refund requests reach the right team.
Keep your eCommerce support operation organized.
Manage customers, agents, and teams in one place, assign roles and permissions, and use Groups to support multiple storefronts or brands from a single workspace.
Create clean, searchable articles that help shoppers find answers instantly. Perfect for FAQs about shipping, returns, sizing, warranties, and product care, freeing your team to focus on more complex requests.
Track response times, resolution rates, agent performance, and customer satisfaction. Spot trends, identify bottlenecks, and make informed decisions that improve the shopping experience.
Never miss a message during peak shopping times.
Real‑time alerts for new chats, tickets, replies, and mentions keep your team responsive, even when order volume spikes.
Link your eCommerce platform, CRM, and other tools to streamline workflows. Integrations reduce manual work, keep customer data consistent, and help your team resolve issues faster.
“TrustChat gives our team the flexibility to create support workflows that actually fit the way we operate instead of forcing us into rigid systems. As we’ve grown, the platform has scaled effortlessly with us while still feeling intuitive, modern, and easy for both our agents and customers.”
Angelina Powell
VP of Customer Experience
Yes. Real-time chat, proactive messages, and quick responses help shoppers get clarity before leaving checkout.
Absolutely. You can customize colors, text, placement, and behavior to match your storefront.
Yes. You can tag chats, tickets, emails, and articles to organize conversations and track issues efficiently.
Yes. Groups let you manage multiple websites with separate settings, teams, and workflows.
Yes. Integrations connect your store with support tools to streamline workflows and reduce manual work.
Yes. You can create a full knowledge base with articles on shipping, returns, sizing, and warranties.
Yes. Routing rules, notifications, and a unified inbox keep teams responsive during peak traffic.
Yes. Agents can collaborate using internal notes, mentions, assignments, and chat transfers.
Yes. The live chat is fully integrated with the helpdesk and knowledge base, allowing agents to create tickets, access articles, and provide consistent support across all channels.
Yes. As an added service, TrustChat can handle customer service operations 24/7 via live chat, email/tickets, and inbound/outbound calls. Quotes are available, with pricing designed to compete with or reduce the cost of an in-house team.
Customer support teams around the world rely on TrustChat to deliver lightning-fast, 24/7 help with a personal touch.
