TRUSTCHAT PRIVACY POLICY

This Privacy Policy explains how TrustChat collects, uses, stores, shares, and protects information in connection with the Services.

This Privacy Policy should be read together with the TrustChat Terms of Service and the TrustChat Data Processing Addendum.

1. Information We Collect

TrustChat may collect:

• Account information
• Billing information
• Support tickets
• Chat messages
• Usage data
• IP addresses
• Cookies
• Analytics data
• API-related information

2. How We Use Information

Information may be used to:

• Operate the Services
• Improve functionality
• Process payments
• Provide customer support
• Monitor platform performance
• Detect abuse and fraud
• Comply with legal obligations

3. AI-Assisted Features

TrustChat may use AI-assisted technologies for:

• Summaries
• Recommendations
• Routing
• Generated responses
• Analytics
• Automation features

4. Cookies and Analytics

TrustChat may use cookies, analytics tools, and similar technologies to improve user experience and monitor platform performance.

5. Third-Party Providers

TrustChat may use:

• Subprocessors
• Hosting providers
• Payment processors
• Infrastructure vendors
• Analytics providers
• Communication providers
• AI service providers

6. Data Processing Addendum (DPA)

Where TrustChat processes Customer Data on behalf of business customers, such processing is governed by the TrustChat Data Processing Addendum (“DPA”).

7. Data Sharing

TrustChat does not sell personal information. Information may be shared with:

• Service providers
• Subprocessors
• Legal authorities
• Parties involved in business transfers

8. Data Security

TrustChat uses commercially reasonable safeguards designed to protect information from unauthorized access, misuse, or disclosure.

9. Data Retention

Information may be retained for operational, legal, security, and compliance purposes.

10. California Privacy Rights

California residents may have additional privacy rights under applicable California law.

11. Changes to This Policy

TrustChat may modify this Privacy Policy from time to time. Updated versions will be posted on this page.

12. Contact Information

TrustChat
Email: [email protected]
Website: https://www.trustchat.com/privacy