Unify communication, streamline workflows, and support customers at scale with tools built for multi‑team, multi‑brand, and high‑volume environments.
Trusted by 125+ companies
Give your team the tools to support customers with confidence. TrustChat blends automation with personal care, helping you handle more conversations without losing the human touch.
See the health of your support organization at a glance.
Monitor online agents, open chats, pending tickets, satisfaction trends, and conversation volume, all in one unified view that keeps large teams aligned.
Track visitors across multiple sites, portals, or product pages.
See where customers are spending time, where they’re getting stuck, and where proactive support can prevent escalations.
Customize the TrustChat widget for each brand or business unit.
Provide instant answers, use shortcuts for consistent responses, transfer chats smoothly, and reference past conversations to maintain continuity across teams.
Enterprise issues often span multiple teams, departments, or time zones. Tickets keep every detail organized, track progress over time, and ensure nothing gets lost, even when handling long‑running or multi‑step requests.
Bring email, chat, social, and tickets into one structured workspace. Automations handle repetitive tasks, routing rules direct conversations to the right teams, and workflows stay consistent across departments and brands.
Organize agents, teams, and departments in one place.
Assign roles and permissions, manage access levels, and use Groups to support multiple brands, regions, or business units from a single workspace.
Publish clear, searchable articles that keep information consistent across teams and regions. Perfect for compliance guidelines, product documentation, internal SOPs, and customer‑facing FAQs.
Track performance across teams, channels, and brands.
Analyze response times, resolution rates, satisfaction scores, and conversation trends to guide strategic decisions and improve operational efficiency.
Real‑time alerts keep large teams aligned, even across time zones. Stay on top of new chats, tickets, replies, and mentions to maintain fast, reliable support at scale.
Link your CRM, ERP, communication tools, and internal systems to streamline workflows. Integrations keep data consistent, reduce manual work, and support complex enterprise processes.
“TrustChat gives our team the flexibility to create support workflows that actually fit the way we operate instead of forcing us into rigid systems. As we’ve grown, the platform has scaled effortlessly with us while still feeling intuitive, modern, and easy for both our agents and customers.”
Angelina Powell
VP of Customer Experience
Yes. Teams, roles, permissions, and Groups make it easy to manage large organizations with multiple departments or business units.
Yes. Groups allow each brand or region to have its own settings, teams, and workflows, all managed from one workspace.
Yes. Integrations connect TrustChat with CRMs, ERPs, communication tools, and internal systems to streamline workflows.
A unified inbox, routing rules, automations, and structured workflows keep operations organized during peak demand.
Yes. Role-based permissions, controlled access, and structured workflows support strict compliance requirements.
Yes. Internal notes, mentions, assignments, and chat transfers make cross-team collaboration seamless.
Yes. Groups make it easy to manage multiple sites, portals, or digital properties from a single workspace.
Yes. Each business unit can maintain its own knowledge base articles and saved replies using Groups.
Customer support teams around the world rely on TrustChat to deliver lightning-fast, 24/7 help with a personal touch.
