TRUSTCHAT TERMS OF SERVICE

By accessing or using the Services provided by TrustChat, you agree to be bound by these Terms of Service (“Agreement”).

Customer’s use of the Services is also subject to the TrustChat Privacy Policy available at
https://www.trustchat.com/privacy
and the TrustChat Data Processing Addendum (“DPA”) available at
https://www.trustchat.com/dpa,
both of which are incorporated into this Agreement by reference.

1. Provision of Services

TrustChat provides customer service software, messaging tools, live chat services,
helpdesk functionality, knowledge base services, APIs, integrations, automation features,
and related services.

2. Customer Responsibilities

Customers are responsible for account security, compliance with applicable laws,
safeguarding credentials, and all activity occurring under their accounts.

3. Acceptable Use

Customers may not use the Services for unlawful activity, spam, phishing, malware,
abusive communications, unauthorized automation, or infringement of intellectual property rights.

4. API Usage and Rate Limits

TrustChat may impose rate limits, throttling, storage limitations, and technical restrictions
to maintain platform stability, reliability, and fair usage.

5. Customer Data and Privacy

TrustChat processes Customer Data in accordance with the TrustChat Privacy Policy and the
TrustChat Data Processing Addendum (“DPA”), available at
https://www.trustchat.com/dpa,
which is incorporated into this Agreement by reference.

6. Third-Party Providers

TrustChat may use third-party subprocessors, hosting providers, analytics providers,
communication providers, payment processors, infrastructure vendors, and AI providers.

7. Fees and Billing

Subscription fees are non-refundable unless expressly stated otherwise.
Failure to pay may result in suspension or termination of Services.

8. Beta Features

Beta or preview features may be modified, suspended, or discontinued at any time without liability.

9. AI-Assisted Features

TrustChat may utilize AI-assisted technologies for automation, summaries,
recommendations, analytics, routing, or generated content.
Customers are responsible for reviewing AI-generated outputs.

10. Service Availability

The Services are provided on an “as is” and “as available” basis without uptime guarantees
unless otherwise agreed in writing.

11. Promotional Rights

TrustChat may reference Customer names, logos, or use cases in marketing materials unless
removal is requested in writing to
[email protected].

12. Intellectual Property

TrustChat retains all rights, title, and interest in the Services and related technology.

13. Intellectual Property Complaints

Claims regarding alleged intellectual property infringement may be submitted to
[email protected].

14. Confidentiality

Each party agrees to protect confidential information using reasonable care.

15. Suspension and Termination

TrustChat may suspend or terminate Services for abuse, non-payment, security risks,
unlawful activity, or violations of this Agreement.

16. Data Retention

Customers are responsible for exporting data prior to account closure.
TrustChat may permanently delete Customer Data following termination.

17. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND.

18. Limitation of Liability

TRUSTCHAT’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER
DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

19. Governing Law and Venue

This Agreement is governed by California law, with exclusive venue in
San Bernardino County, California, USA.

20. Changes to This Agreement

TrustChat may modify this Agreement from time to time.