We live in a world where customer experience is the key to ensuring business success.
This means as a business owner, you cannot afford delayed responses and unhappy customers.
In this regard, Drift used to be a good-enough conversational tool for many. However, now it is offline and unavailable for users.
This is exactly why many support teams search for Drift alternatives…but this process is not that simple.
But since you have landed on this page, you are in luck; just stick with me, and by the end of this blog, you will know exactly which Drift alternative to select.
Cool. So let’s dig in!
Top Drift Alternatives You Cannot Ignore
Instead of any irrelevant information, let’s get straight into it (I know exactly why you are here).
Here is a simple introduction to the 5 best Drift alternatives.
| Rank | Name | Rating | Free Trial |
| 1 | TrustChat | 5.0/5.0 | Yes (It is free to use) |
| 2 | Zenedesk | 4.3/5.0 | Yes (For 14 days) |
| 3 | Intercom | 4.0/5.0 | Yes (For 14 days) |
| 4. | Landbot | 4.0/5.0 | Yes (For 14 days) |
| 5. | Gorgias | 4.6/5.0 | Yes (For 7 days) |
1. TrustChat
| Feature | TrustChat | Drift |
| Learning Curve | Gentle. Very easy to use and access all features | Steep learning curve. Not easy for beginners to understand. |
| Online Availability | Yes | No |
| Budget-Friendly | Yes | No |
| Price | Free | $2500/month |
First, let’s talk about a tool that perhaps stands out from the rest (there must be a reason why it’s ranked #1, right?).
TrustChat is an all-in-one customer support tool that offers all premium features for free. Among the many features they offer are AI chatbots and omnichannel support.
Also, you can trust this tool for knowledge base management, live chat, as well as cross-platform support.
You can quickly integrate its live chat into your platform and ensure real-time interactions between agents and customers.
Key Features of TrustChat
Here, I have highlighted some features that make TrustChat so popular:
- Request user feedback for future improvements
- AI-powered chatbots
- Customizable chat widgets
- Performance metrics tracking and reporting
- Omni-channel support
- Multi-platform compatibility
2. Zendesk
| Feature | Zendesk | Drift |
| Key Feature | Robust ticketing system with multi-channel support | Powerful live chat and AI chatbots |
| Free Trial | Yes | No |
| Ideal For | Providing effective and real-time support to customers | Sales and conversational marketing |
Zendesk has been launched to make customer support more manageable by offering a well-structured ticketing solution.
Thanks to its automated ticket assignment, it routes tickets to the most appropriate and available agents.
The goal? Helping your agents respond quickly and stay organized.
Key Features of Zendesk
Below are some of the main features of this tool:
- Readily available training resources for agents
- Automated ticket routing
- Powerful AI features
- Valuable insights to help you make informed decisions
3. Intercom
| Feature | Intercom | Drift |
| Free Access | No | No |
| Price | From $29/month | $2500/month |
| Best For | Efficient customer support and ticket management | Sales and conversational marketing |
Intercom is a modern customer support platform that enables smooth communication between support agents and customers (or potential ones, depending on your business).
Its AI agent, named Finn, is a powerful one known for resolving a high percentage of queries rapidly.
Key Features of Intercom
Now, I will highlight the major features of Intercom:
- Supports AI agent Finn for personalized responses
- Unified inbox to better manage customer queries
- Multi-platform support
- Workflow automation
4. Landbot
| Feature | Landbot | Drift |
| Ease of Use | Known for its simple interface and drag-and-drop builder | Complex interface. Difficult for beginners to understand all the features |
| Learning Curve | Gentle. You can easily create chatbots without any coding involved. | Steep learning curve. Not easy for beginners to understand. |
| Free Trial | Yes | No |
| Online Availability | Yes | No |
Known as a powerful no-code chat platform, Landbot allows you to build agents as per your preference.
The best part is that you can even build a basic AI agent in less than an hour, without learning any programming language.
Build advanced conversational chatbots and ensure personalized and real-time customer support!
Key Features of Landbot
Here are the primary features of this tool:
- Simple drag-and-drop interface
- Ability to adapt to every touchpoint
- No-code communication platform
- Multi-channel chatbots
- Support for multi-channel deployment
5. Gorgias
| Feature | Gorgias | Drift |
| Ease of Use | Known for its user-friendly interface | Complex interface. Difficult for beginners to understand all the features |
| Free Version | Yes | No |
| Integrations | Deep integrations with the e-commerce platform | Limited integrations involving complicated setups |
| Online Availability | Yes | No |
The 2nd-best-ranked tool on this list, Gorgias, is a popular conversational AI tool.
Preferred by e-commerce businesses, it is known for its easy integration with multiple platforms, including Shopify, Magento, WooCommerce, etc.
However, keep in mind that since it offers a ticket-based pricing model, it is considered relatively expensive for small and medium-sized businesses.
Key Features of Gorgias
Let’s have a look at the most common Gorgias features:
- Deep commerce integrations
- Unified dashboard support
- Key metrics tracking
- Ticket-based pricing models
- Cross-team collaboration
What Makes TrustChat the Ideal Drift Alternative?
Still confused about which support software to choose? Don’t worry, I have a suggestion for you.
If you want a Drift alternative that offers similar features, but is more user-friendly and affordable, try TrustChat!
It brings everything into one place; your team can handle customer conversations better, auto-assign tickets with the help of AI, and support users across multiple channels.
However, what really sets TrustChat apart is the pricing…and you won’t believe it!
At the moment, you get full access to all premium features at no cost. That means you can take your customer support to the next level without spending a dollar!
Isn’t that the solution you were seeking?
Final Thoughts
When choosing a Drift alternative, it’s important to focus on what your business truly needs and what your customers expect from your agents.
The ideal tool should grow with your business and handle increasing conversation volumes …all this while ensuring effective support.
