For any business owner, customer support software, such as ticketing tools are very helpful for improving the customer support experience.

• But what if you don’t want a standalone help desk tool? 
• What if you are looking for a simple plugin to manage support tickets directly on your site?

Well, if you use WordPress, I have good news for you: there are tens of WordPress ticketing systems available online. 

These plugins are easy to integrate and allow you to manage customer tickets directly from your WordPress dashboard; no external tools required.

With this in mind, I’ve compiled a list of the top WordPress ticketing systems based on extensive research.

Stick with me, and by the end of this guide, you’ll know exactly which ticketing system is right for your business.

5 Best WordPress Ticketing Systems [#1 Will Surprise You]

Before diving into the details, here is a table that ranks each WordPress ticketing solution:

Tool	Rating	Starting Price
TrustChat	5.0/5/0	Free
Zendesk	4.2/5.0	From $19/month
Help Scout	4.4/5.0	From $25/month
SupportCandy	4.9/5.0	From $4.99/month
KB Support	4.2/5.0	From $4.99/month

1. TrustChat

As a reliable and cheap help desk software, TrustChat is ranked first on my list…and for good reasons too!

It’s not just simple ticketing software; you can trust it to improve your customer support with features like omnichannel support, cross-platform compatibility, and live chat support.

And the best part? You can currently sign up and integrate this tool with your platform without spending anything; it’s 100% free! 

Key Features of TrustChat

Let’s discuss some key attributes of TrustChat:

• Customizable chat widgets
• AI-powered chatbots
• Performance metrics tracking and reporting
• Omnichannel support
• Multi-platform compatibility
• Easy knowledge management
• Free of cost

2. Zendesk

If you search online for customer support tools, Zendesk is one name that always comes up.

It is a comprehensive help desk tool that offers fast and personalized support to all customers.

Main features of Zendesk include – but are not limited to – email marketing support, help desk functionality, live chat widgets, and ticket management.

Moreover, Zendesk offers three pricing tiers so that you pay only for the features you need.

Key Features of Zendesk

Here are some attractive features of Zendesk:

• Automated ticket routing
• Email marketing
• Unified inbox
• Omnichannel support
• Highly Customizable chat widgets

3. Help Scout

Help Scout is a customer service platform well known for its simple design and ease of use. 

This makes it ideal for teams new to customer support software.

The platform connects with close to 100 third-party tools such as Zapier and Jira. Plus, Help Scout also offers a free trial to explore its features.

Key Features of Help Scout

If you are looking for Help Scout’s key features, you are at the right place:

• Shared inbox for enhanced customer service
• User-friendly interface
• Short onboarding time
• Workflow automation 
• Free trial for a limited duration

4. SupportCandy

SupportCandy is a customer support WordPress plugin. Its main goal is to let you create and manage tickets directly from your WordPress site.

It also allows you to create personalized, pre-written responses. 

The result? Quick and real-time responses to repetitive customer queries.

SupportCandy also offers a free version of its plugin, but online reviews show it has limited features (which is, honestly, not a surprise).

If you are looking for a WordPress plugin that lets you store tickets in your WordPress dashboard, SupportCandy is a great choice.

Key Features of SupportCandy

Below, I have highlighted some features that make SupportCandy popular:

• Simple knowledge base integration
• No limit on the number of agents and tickets
• Customizable email alerts
• GDPR-compliant data handling

5. KB Support

Finally, let’s talk about KB Support: a WordPress plugin designed to offer help desk support to your customers. 

It also does not put a restriction on the number of agents and tickets; all you have to do is download and install this plugin to access all the premium features.

Key Features of KB Support

Here, I have mentioned the key features of this WordPress ticketing system:

• Supports integration with WooCommerce
• Knowledge base integrations
• Easily customizable ticket submission forms
• Automatic ticket creation

Why Choose TrustChat For Your WordPress Website

When it comes to choosing the right customer support tool for your business, one option stands out: TrustChat.

Let me explain why: If you use WordPress, TrustChat can be easily integrated into your site. All you need to do is sign up and add the script code to your website. 

Once integrated, you can manage key support functions such as ticket handling, personalized responses, and faster reply workflows via a centralized dashboard.

And here’s the best part: new users can sign up to TrustChat and avail all features without spending a dollar; it’s 100% free for now!

In other words, no hidden charges, no credit card information needed to integrate this support tool with your platform!

Isn’t that what you were looking for?

Conclusion

Looking to turn your WordPress website visitors into paying customers? A reliable customer support plugin can help you do just that.

With the right WordPress ticketing system, you can create and view tickets within your WordPress dashboard.

The result? Timely responses to user complaints and excellent customer support service in general.